A Note from the Founder

Travel Metrics is my tribute to the Travel Industry which is very close to my heart.

I had the opportunity to actively participate in two events which changed the way travel management companies in India “managed” their businesses. The first was upfront payment of incentives on published fare tickets and the second was the launch of electronic tickets, both of which made a lasting impact on the travel industry by creating a paradigm shift in the airline-agent relationship. Those were the good old days.

The travel management companies have since endured disruptions like zero commissions and the severe shock of global crisis like Covid. The resilience of the travel industry is well known due to high customer demand but steep revenue targets from suppliers coupled with hyper competition have driven the industry towards consolidation.

I feel strongly about concerted efforts by suppliers to eliminate the service providers , who bring customers to them, and unfairly promoting direct channels of marketing with the intent to “own” the customer. The irony is not lost and my company is committed to strengthening the hands of the service providers to the best of our ability.

We are committed to quality and are customer centric in our approach. An accuracy of 99.9% in transaction processing is no mean achievement and we are proud of it

I welcome you for a meaningful discussion on how best we can serve your need for revenue enhancement.

Seema Luthra

[email protected] | +91 98106 71588