We use our proprietary tools to identify unused tickets. Our automated workflows track these unused tickets across the period of validity and our expert teams process refunds at the appropriate time.

We track the refund across the entire life cycle of the ticket; till the time the refund reflects in your BSP account.

In the whole process, we ensure that you get back every cent that is due to you and your customer.

Our weekly reports keep you up to date with the status on a regular basis.

We process refunds for your cancelled tickets in a timely and accurate manner.

Our self-service portal- https://refundairtickets.com enables you to share your cancelled tickets on the fly. These are then processed in a timely manner to ensure that you get your refunds at the soonest. In the process, our experts dip into our knowledge bank of airline and fare rules and regulations to ensure accurate refunds.

You get full visibility of the status of your request on the portal, supported with customizable dashboards and reports.

Our tools identify EMDs amongst your cancelled and unused tickets. We process EMDs refunds as per airline and fare rules, to ensure you get the due refunds at the soonest.

Our service manages your ADMs and ACMs entirely. We investigate each ADM and based on our analysis either raise disputes with BSP/ Airline or fill in the knowledge gaps amongst your staff that led to the errors, ensuring that they are not repeated in the future. We follow up on ACM or disputed ADM claims till the payment is done.

We track tour code application of your bookings and flag deviations, for necessary internal action.

We track hotel commissions across various booking sources like GDS, Bed Banks and Direct Hotels. We liaise and follow-up directly to ensure recovery of every commission dollar that is due to you.